The Checkatrade Standard

• Be honest in all dealings with customers.

• Be realistic in regards to work dates and the length of time required to carry out a contract.

• Let the customer know immediately if I/we, am/are unable to carry out work I/we estimated for, to allow the customer to find another trader if required.

• Keep to all appointments booked and to the time agreed. If I/we, am/are unable to make the original time or date I/we will call the customer to let them know and try to re-schedule where possible.

• Refer the customer back to Checkatrade.com if I/we, am/are unable to carry out a contract that I/we have booked, so they may assist the customer in finding another trader.

• Return all phone messages promptly.

• Be courteous and respectful to all customers, their property and their belongings.

• Reply to and deal with any customer complaints received promptly and without confrontation or abuse.

• Inform customers of any call-out fee to be charged before attending the works.

• Keep the customers notified regarding all aspects of works being undertaken.

• Advise the customer before commencing any additional works that would incur additional cost due to a variation in the original contract adding any variations agreed with the customer to original contract. This will then be signed as an addition by both parties. (Customer & Trader)

• Never being verbally or physically abusive to, or threatening a customer in any way.

• Not obtaining work through cold calling.