Frequently Asked Questions

NO we will never charge you extra for pre-clean, deodoriser, deep-clean, pre-spray, stain treatments, these are all part of our service.

This is something to be aware of when getting quotes. The only extra services we offer are stain protection and moth treatments and any other items.

Our prices are very reasonable and competitive for the top quality service we offer and we can give you a quotation over the phone.

You can pay by card, cash or cheque. Payment is on completion of the cleaning.

We provide exceptional value for money and our price does not change on arrival and we are very competitive for the service we offer. We offer a price promise if our competitor’s service is a high quality service like ours.

Our prices include pre-spray, deodoriser, stain removal and it is a deep clean.

Some of our competitors charge more for these but they are an important part of the service so it would be difficult to match their pre-arrival price.

Yes we can at a very reasonable extra cost.

We use a variety of methods depending on the item to be cleaned. Our main method of cleaning is ‘hot water extraction (sometimes referred to as steam cleaning)  and we use the most up to date machinery. This method is highly successful and will rinse, agitate and extract the soiling and staining at a very high power from your fabrics. Delicate fabrics and curtains can be dry cleaned in-situ whilst they are hanging.

YES. All our main cleaning products are eco-friendly and safe for children and pets without compromising quality.

This will vary depending what you are having cleaned, Please contact us and we can discuss your requirements and give you an estimate of time.

Your carpets and rugs will be left slightly damp and can be walked on immediately. Upholstery drying times will vary due to soiling, staining levels, humidity, ventilation and temperature. We can use our turbo dryers to help this process whilst we are cleaning your upholstery. Curtains and dry clean items can be used immediately.

You can vacuum once the carpet is dry but this will not be necessary until you next regular vacuum.

This all depends on the usage and whether you have pets and children. The average is every 1 to 2 years.

We are leather cleaning specialists and can clean all types of leather upholstery. We can also offer retexturizing and protection treatments for leather.

Yes our cleaning system removes house mites and dust mites helping allergy and asthma sufferers.

We dry clean curtains in-situ whilst they are hanging saving you the hassle and the time of taking them to a dry cleaners. Our prices for this service are very competitive.

Yes we can treat areas contaminated with infections and viruses with our specialist products and equipment.

Yes we are ‘woolsafe approved’ specialists.

Yes we are. We are fully trained members of the ‘National Carpet Cleaners Association’ (NCCA). WE are also ‘woolsafe approved’ technicians and chemspec stain removal specialists.

Our technicians also go through an intensive in house training.

Yes we are. We have both public liability and professional indemnity.

We thoroughly pre-test your fabrics prior to cleaning to eliminate any risks.

NO you don’t. We would ask that you move all your smaller items and breakables to make it easier for our technician to move any  furniture which is possible to move. These items will then be placed on special blocks or pads to avoid rust marks and dye transfer whilst your carpets are drying. Larger, heavier items can be cleaned up to.

It would be helpful but not necessary.

Yes they have an Apple ID card with them.

Yes we offer a free advice service. You can e mail us your photos and we will give you an honest opinion of the results you can expect from cleaning.